Privacy Policy
Introduction
We, Naked Financial Technology (Pty) Limited ("NFT" "We", "Us" and "Our") and our partners value and respect the importance of protecting personal information.
This privacy policy ("this Policy") outlines which information We collect when you ("You", "Your") access or use Our mobile application ("the App"), the website available at www.naked.insure ("the Website") and the associated insurance products and services provided by Us ("Services"), and how We protect and use that information.
By using and/or accessing the Website and/or App and/or Services You expressly consent to Us collecting and processing the personal information which You provide to Us. Any personal information that You give to Us will be treated as confidential and sensitive information.
NFT contact details
You may contact Us at:
- Physical address: 9 Gordon Hill, Parktown, Johannesburg, 2193
- Email address: help@naked.insure
Personal information
For the purpose of this Policy, personal information is all information specific to You that is provided to Us by You, or otherwise received through, our Website, App, email, helpdesk or any other channel. By providing this information, You consent to NFT storing Your personal information. Acceptance of this Policy is voluntary but You acknowledge that providing Your personal information is mandatory for the conclusion and performance of the Services You wish us to provide to You and failing to provide Your personal information may result in Us being unable to provide You with Our Services.
This information may include, but is not limited to, Your:
- name and surname;
- physical address;
- identity number;
- email address;
- contact number;
- vehicle details, including details of its use and regular location;
- insurance history (details of previous cover and claims); and
- password and username.
We use your Personal Information for the following purposes:
- responding to queries, inquiries or feedback;
- providing and communicating details of an insurance quote;
- providing and managing the Services we provide to You;
- improving our Services; and
- contact number;
- complying with Our legal and regulatory obligations.
We may also collect and process data relating to Your visits to Our Website and/or App including, but not limited to, traffic data, location data, weblogs and other communication data.
You undertake that any information provided to Us by You is complete, accurate and not misleading. Should You wish to update or correct Your personal information, You will need to reach out to help@naked.insure.
In the event that You are providing Us with the personal information of someone else, You acknowledge that You have their consent to provide Us with such information so that we may use this information in accordance with this Policy.
Disclosure of personal information
We will only disclose personal information to others where it is necessary to conduct Our business or is required by law, or as otherwise agreed with You. The instances when We would disclose the personal information obtained from You include:
- transmitting Your personal information to Our service providers as required to process a quotation for and/or administer the Services;
- obtaining Your information relating to previous insurance from credit bureaus as necessary;
- obtaining or verifying Your information with the National Traffic Information System (eNatis);
- as required by regulatory authorities or to comply with any regulation or legal process;
- where NFT, acting in good faith, is of the view that disclosure is necessary to protect or defend Our rights or property, or those of its partners, clients, agents, employees or third party service providers; or
- where NFT undergoes a change in ownership, for the sole purpose of the new owner being able to continue operating the business.
Data storage
Your personal information is provided to Us voluntarily by You, and in doing so You consent to NFT storing this information for the purposes of Your Policy. NFT will ensure that it has in place and continues to maintain appropriate and reasonable precautions and measures in accordance with the requirements of applicable laws to protect Your personal information from being unlawfully accessed or processed by any third party. We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Policy.
NFT makes use of a payment gateway to process all payments. When purchasing Naked Insurance, You voluntarily provide Your card details which are stored by the payment gateway, which will protect Your personal information by maintaining physical, electronic and procedural safeguards in compliance with the Payment Card Industry Data Security Standards.
In purchasing Naked Insurance, You understand that You are consenting to the storage of Your credentials by both the payment gateway and NFT solely for the purpose of processing future recurring and unscheduled payments.
An unscheduled payment is triggered by You either when You initially purchase cover on the Website and/or App, or when You make use of the self-collect feature in the App. An unscheduled payment is triggered by Us whenever a change is made to your policy that will impact your monthly premium, and a recurring payment is triggered by Us whenever We collect your monthly premium. These credentials are stored to provide greater visibility for all parties into transaction processing to identify initial storage and subsequent usage of stored credentials to determine the risk level, and are stored for 14 months.
All personal information which You provide to NFT will be stored on servers in South Africa or in other locations where it is adequately protected. Should NFT transfer Your personal information from one country to another country, We shall take reasonable and appropriate measures to protect such personal information.
Cookies
The Website and App make use of Cookies in order to provide You with relevant content and the best experience possible whilst using the Website and/or App. At any stage during Your use of the Website and/or App You may choose to block the Cookies used by NFT, however this may impact your use or experience of the Website and/or App.
Advertising
NFT will not sell your personal information to any party, or provide it to any party for their marketing/advertisements.
Electronic communications
When You visit the Website and/or App or send emails to Us, You consent to receiving electronic communications from Us in accordance with this Policy. You may, at any appoint, object to the processing of Your personal information by unsubscribing from electronic communications from NFT or by contacting us at help@naked.insure.
Revoking consent and/or request deletion of the user's data
If You request, We will delete or anonymise your personal data so that it no longer identifies You, unless We are legally allowed or required to maintain certain personal data, including situations such as the following:
- If You have an active insurance contract, We have to maintain Your details in order to administer said policy;
- If there is an unresolved issue relating to Your account, such as an outstanding or an unresolved claim or dispute, We will retain the necessary personal data until the issue is resolved;
- Where We are required to retain the personal data for our legal, tax, audit, and accounting obligations, We will retain the necessary personal data for the period required by applicable law; and/or,
- Where necessary for Our legitimate business interests such as fraud prevention or to maintain the security of Our users.
You may exercise Your rights in accordance with the above by sending a request to help@naked.insure. Remember to send the request from the email You used to create your Naked account.
Right to lodge a complaint
If You have any concerns about the way that We process Your personal information, You have the following options:
- Submit a complaint to NFT by speaking to one of our customer care specialists on 086 099 5125 or email us on help@naked.insure; or
- You have the right to lodge a complaint with the Information Regulator by following the instructions on their website. You may contact the Information Regulator on 010 023 5200, or email them on enquiries@inforegulator.org.za.
PAIA Manual
If You would like access to records of information held by Us, please request access in accordance with Our PAIA Manual.
General
We reserve the right to amend this Policy from time to time and You agree to review the terms of this Policy whenever You visit the Website and/or use the App to check for any such amendments.
Questions, comments and requests regarding this Policy should be addressed to help@naked.insure.